Returns & Exchanges

RETURNS/EXCHANGES: ITEMS SHOULD NOT HAVE BEEN USED AND MUST BE IN A SALEABLE CONDITION. RETURNS MUST BE ACCOMPANIED BY A RECEIPT.

RETURNS FOR FULL PRICE MERCHANDISE MADE WITHIN 14 DAYS OF DATE OF SHIPMENT MAY BE RETURNED FOR CREDIT TO THE TENDER USE FOR PAYMENT.

RETURNS MADE BETWEEN 15 DAYS TO 90 DAYS, MAY BE REDEEMED FOR OLATZ INC. MERCHANDISE CREDIT ONLY.

OLATZ INC. MERCHANDISE CREDIT WILL BE VALID FOR 1 (ONE) YEAR FROM DATE OF ISSUE.

ALL SALES ARE CONSIDERED FINAL.

FOR ALL RETURNS AND/OR EXCHANGES PLEASE RETURNS ITEMS IN ORIGINAL PACKAGING. OLATZ INC. IS NOT RESPONSIBLE FOR RETURN SHIPPING COST.

ANY ITEMS MADE-TO-ORDER ARE NOT RETURNABLE. THIS INCLUDES ALL HAND EMBROIDERY COLLECTIONS (ANTONIA, VICTORIA, CATALINA AND ROYAL) AND ANY ITEMS THAT HAVE BEEN MONOGRAMMED OR CUSTOMIZED IN ANY WAY.